Choose what you notice. These are the issues covered by your appliance guide.
Read the error in the app.
Follow the app's instructions for the specific error. If it persists, contact eufy support.
Get help with an unresolved error. Contact support
Check that your router's 2.4 GHz network is enabled.
Hold Home and Spot cleaning together for 3 seconds until the voice prompt and rapidly flashing blue lights. Follow the app's Wi-Fi setup again.
Check whether child safety lock is enabled.
Hold the Spot cleaning button for 5 seconds to enable or disable child lock; the app can also change it.
Check the station has a steady white light, a securely fitted base and a clear, dry approach.
Contact support if docking still fails. Contact support
Check station power, bag seating/capacity and the robot and station dust passages.
With power off and unplugged, carefully clear accessible debris from the robot's dust passage and station collection port. Do not dismantle enclosed ducts; contact support if blocked beyond reach.
Get help if collection still fails. Contact support
Check whether the battery is low or the pads need automatic washing.
The robot can return to recharge and resume an unfinished clean. Mop pads wash and dry automatically at the station. Leave the station in place and plugged in.
Have the compatible replacement pads and their fitting instructions ready.
Ask eufy for the exact pad fitting instructions if they were not supplied. Do not dismantle the mop drive or spindles. Contact support