Troubleshooting
Choose what you notice. These are the issues covered by your appliance guide.
The air does not seem humidified
Possible causes
Check the tank and humidification filter
What to check
Check the water level and that the tank and filter are correctly installed.
The moisture is invisible
NanoCloud uses cold evaporation, so no visible mist is expected.
The water tank leaks
Possible causes
Check the water level and tank fit
Check that the water is below the maximum mark and that the tank is correctly assembled after cleaning.
If leaking continues, contact Philips support. Contact support
Scale appears or airflow becomes weaker
Possible causes
Mineral deposits on the humidification filter
Dust on the purification filter
The replacement alert remains or the appliance is locked
Possible causes
The old filter still needs replacing
What to check
The replacement alert is on and the purification filter has not yet been replaced.
A new filter has already been fitted
What to check
Confirm that you have actually replaced the FY3400 purification filter.
Switch the appliance on. Hold the light-function and mode buttons together for 3 seconds to reset the filter lifetime counter.
If the alert remains after the correct reset, contact Philips support. Contact support
A fault or burning smell appears
E1
Possible causes
Contact Philips
E1 indicates a motor fault. For a persistent fault, abnormal noise or a burning smell, contact Philips support. Contact support