Troubleshooting
Choose what you notice. These are the issues covered by your appliance guide.
Rinse water or a grounds reminder seems unusual
Possible causes
Water collects in the drip tray
The machine automatically rinses its internal circuit, so some water in the tray is normal. A cup under the coffee spout can collect the rinse water.
A new machine contains a little coffee residue
Machines are tested with coffee before packing. A little remaining residue can be normal.
The empty-grounds message remains, or the container overfills
Coffee or water flows slowly or not at all
01 · 05
Possible causes
Air may be in the water circuit
An AquaClean filter may be unprepared or clogged
Remove the optional filter and test hot-water flow. If flow returns, prepare the filter correctly before refitting. Replace it if clogged or three months old; do not restart its age.
The grind may be too fine
Try a coarser, higher grind setting. This also changes the taste.
The brew group may be dirty
The outlet holes may be blocked
Ground coffee may be compacted in the funnel
Scale may be restricting the circuit
Flow still does not recover
Stop troubleshooting and contact Philips support if these checks do not resolve the problem. Contact support
The brew group will not move or is not detected
03 · 04
Possible causes
The group is dirty or insufficiently greased
The group is not correctly positioned or locked
The group cannot be removed
The group cannot be inserted
Coffee tastes watery or is not hot enough
Possible causes
The machine is adjusting
After first use, a change of beans or prolonged non-use, brew five coffees to let the machine adjust.
The group may need cleaning and lubrication
The grind may be too coarse
A lower setting gives a finer grind. Assess the difference after two to three drinks.
Temperature is set low, or a cold cup or milk cools the drink
Use Settings to choose a higher coffee temperature. Preheat the cup with hot water. Adding milk lowers the coffee temperature.
LatteGo does not froth or leaks
Possible causes
Container and frame are not locked together
Milk-contact parts need cleaning
The milk gives a different foam quality
Use milk straight from the fridge. Different milk types produce different foam; the manufacturer tested semi-skimmed, full-fat and lactose-free cow's milk.
The machine seems to leak
Possible causes
Normal rinse water or an overflowing tray
Internal rinsing sends water into the drip tray. Empty it daily or when the red indicator rises.
The water tank is not fully seated
Remove and push the water tank fully back into position.
The brew group is dirty or clogged
The machine is tilted
Place it on a flat, horizontal surface so the tray and full-tray indicator work correctly.
Leakage persists
Unplug the machine if a malfunction occurs and contact Philips support. Contact support
A refill or insert message appears
Possible causes
The tank is nearly empty or not seated
Fill with fresh drinking water to MAX, or refit the tank fully.
The hopper needs beans
Fill with unflavoured coffee beans.
The grounds container needs emptying
The brew group is missing or incorrectly locked
The machine shows a temperature or power error
11 · 14 · 19
Possible causes
Code 11: the machine needs to reach room temperature
Switch it off for 30 minutes, then switch it on. If that does not work, contact Philips support.
Code 14: the machine is overheated
Switch it off and wait 30 minutes before switching on again.
Code 19: the small power plug is not connected properly
Check that the small power plug is properly connected to the socket on the back of the machine.
Another code appears, or a fault persists
Contact Philips support with the displayed code and the model number inside the service door. Repairs and electrical work require authorised service. Contact support
The machine makes an unusual noise
Possible causes
Some operating noise is normal
If the sound has changed, check the brew group, optional filter and water-tank seating.
The brew group needs cleaning or lubrication
An unprepared filter or unseated tank is drawing air
Push the tank fully into place. Prepare a fitted AquaClean filter correctly before refitting; its replacement age remains unchanged.
AquaClean will not fit or activate
Possible causes
The replacement reminder was missed
If the indicator has disappeared or the machine requests descaling, descale before fitting and activating a new filter.
The filter is a different type
Use Philips AquaClean; other filters, including Brita, are not compatible.
The filter's rubber ring is out of place
Refit the AquaClean filter's rubber ring in place.
Care guides
Rinse after interrupted descaling
If descaling stopped before completion
Rinse after interrupted descaling
If descaling stopped before completion
- 1
Rinse and refill
Empty and rinse the tank thoroughly. Fill with fresh water to the Calc/Clean line and switch the machine on.
- 2
Rinse the hot-water circuit
Remove LatteGo if attached. Repeatedly select More Drinks, then Hot Water, and press start/stop until half a tank has been dispensed.
- 3
Rinse the coffee circuit
Select pre-ground coffee and prepare two cups without adding any coffee. Complete another descaling procedure as soon as possible.
What you need
- Collecting container
Keep in mind
- Do this before preparing a drink. Keep clear of hot water.
Clear the coffee spout
If the coffee outlet holes are blocked
Clear the coffee spout
If the coffee outlet holes are blocked
- 1
Clear the holes
Clean the coffee dispensing spout and its holes with a pipe cleaner or needle.
What you need
- Pipe cleaner or needle
Reset a brew group that will not come out
If the brew group will not release
Reset a brew group that will not come out
If the brew group will not release
- 1
Let the group return to position
Close the service door and refit the water tank. Switch the machine off and on again. Wait until the drink icons light steadily.
- 2
Remove the brew group
Switch off the machine. Remove the water tank and open the service door. Press PUSH and pull the brew group out by its grip.
Keep in mind
- Do not force the brew group.
Reset a brew group that will not fit
If the brew group will not fit
Reset a brew group that will not fit
If the brew group will not fit
- 1
Reset with the group out
Leave the brew group out. Close the service door and refit the tank. Switch off and unplug the machine. Wait 30 seconds, plug it in, switch on and wait until the drink icons light steadily.
- 2
Refit the brew group
Remove the water tank and open the service door. Align the arrow on the yellow cylinder with the black arrow and N. If needed, lower the lever until it touches the group base. Slide the group along its rails until it clicks, without pressing PUSH. Close the service door and refit the tank.
Keep in mind
- Do not force the group or press PUSH while sliding it back in.
Clear air from the water circuit
If error 05 indicates air
Clear air from the water circuit
If error 05 indicates air
- 1
Restart and test
Switch the machine off and on. Remove LatteGo if attached. If the restart works, select More Drinks, then Hot Water, and press start/stop to dispense two to three cups of hot water.
- 2
Check the optional filter
If a filter may be blocking flow, remove it and test dispensing hot water or brewing coffee. If that works, prepare the filter correctly before refitting. Replace it if clogged or three months old; do not reset its age. If the problem persists, contact Philips support.
What you need
- Collecting cup
Keep in mind
- Hot water is dispensed.