Troubleshooting
Choose what you notice. These are the issues covered by your appliance guide.
Extraction is weaker
Possible causes
Grease or an obstruction
What to check
Check whether the grease filter is dirty or an object has entered the air guiding housing.
Contact BORA if performance does not recover. Contact support
The controls show an error
Possible causes
Dirt or an object on the controls
What to check
Check the touch panel is clear.
Remove any object resting on the controls. For an unlisted or persistent error, switch off and contact BORA with the error number and model.
A zone stops or power drops
Possible causes
Overheating protection may have operated
What to check
Let the appliance cool and keep ventilation openings clear.
Allow the cooktop to cool before trying again. Do not alter installation or power-management settings.
Contact BORA if the problem persists. Contact support
The extractor will not start
Possible causes
A fitted window contact may require fresh air
What to check
If your installation has a window contact switch, check the window is open.
Open the window if required by the installed safety system.
A fan fault or loose duct connection needs BORA service. Contact support
The fan runs after switch-off
Possible causes
Cooling or after-run is continuing
What to check
Check whether the cooktop is cooling or the normal extractor after-run is active.
Wait for the fan to stop automatically. A new appliance can smell during its first few operating hours; this normally passes.
A fault keeps returning
Possible causes
An electrical or unlisted fault needs service
What to check
Note the displayed error number and model.
Switch off and contact BORA. Repeated circuit-breaker trips, power-supply faults and repairs need a qualified specialist. Contact support
Connect the appliance to a new account
Possible causes
Existing account linkage may need service
What to check
Check whether the appliance is already linked to another BORA account.
Contact BORA Service to change the linked account; do not use an unrelated factory reset as an account-transfer instruction. Contact support
Care guides
Remove liquid from the extractor
After liquid enters the inlet
Remove liquid from the extractor
After liquid enters the inlet
The grease filter catches up to 150 ml; additional liquid can collect in the air guiding housing.
- 1
Empty the filter
Switch off and allow to cool. Remove the inlet nozzle and grease filter, then empty the liquid from the filter.
- 2
Empty the housing
Check the housing base for collected liquid. If needed, safely disconnect mains power, remove the filter-replacement cover, release all six housing-base locks and remove the base. Empty it; locate it on the three spigots, press into the sealing groove and close every lock. Check the base and replacement cover are seated correctly.
- 3
Refit and dry the ducts
Refit the clean, dry grease filter and inlet nozzle before operating. After safely restoring power, run the extractor at power level 5 or higher to dry the odour filter and duct parts. After 120 minutes it switches off automatically and starts its after-run.
What you need
- Soft cloth
Keep in mind
- Disconnect mains power before opening the housing near the fan; never operate with required components removed.