Miele WEB375 WPS

Troubleshooting

Choose what you notice. These are the issues covered by your appliance guide.

The washer will not drain

F11

Possible causes

The drain or pump may be blocked

What to check

Check whether the drain hose is too high; the maximum delivery height is 1 m.

Clear the drain filters and pump

If draining still fails, contact Miele. Contact support

Water is not flowing in properly

F10

Possible causes

Water supply or inlet strainer is restricted

What to check

Check that the tap is open far enough, the inlet hose is not kinked and the water pressure is sufficient.

Check and clean the inlet strainer

If the fault continues, contact Miele. Contact support

The water protection system has activated

F138

Possible causes

The water protection system needs attention

Close the water tap and contact Miele. Contact support

The hygiene reminder is on or the washer smells

Possible causes

A hot cleaning wash is due

What to check

The information light and 1 appear together after a long period without a wash above 60°C.

Clean the drum

Leave the door and detergent drawer slightly open after washing so they can dry.

Softener is not rinsed away, or too much water remains

A small amount of water in the softener compartment after a programme is normal.

Possible causes

The siphon may be blocked or incorrectly fitted

What to check

If softener is not fully rinsed away or too much water remains, the siphon may be blocked or incorrectly fitted.

Clean the detergent drawer
Grey, elastic grease balls remain on laundry

Possible causes

Heavily greasy laundry received too little detergent
Clear greasy buildup
The door will not open

Before you begin

  • Never put your hand into a moving drum or force the door.

Possible causes

The programme or high temperature keeps the door locked

What to check

During a programme, Add laundry is available only when the lock symbol is off. It is generally unavailable above 55°C or with a high water level.

Touch Start/Add laundry (Start/Trommel bijvullen) and wait for Add to appear before opening. If hot-water protection is active after cancellation, wait until the drum cools and the flashing bars disappear.

The door lock is blocked

What to check

F35 indicates a blocked door lock.

For F35, or if the door remains locked, contact Miele. Do not bypass the lock. Contact support

The detergent warning is on

Possible causes

Too much foam formed

Use less detergent next time and follow the dose instructions on its packaging.

A fault persists or the washer is damaged

Possible causes

A repair may be needed

Stop using a damaged washer. Contact Miele for faults you cannot resolve; have the model and serial number from the plate above the door glass ready. Contact support

Care guides

Clear the drain filters and pump

When the drain is blocked

For a blocked drain or F11. The washer has two drain filters, with distinct left and right positions.

  1. 1

    Prepare to drain

    Switch off and disconnect the washer from the electrical supply. Open the drain-pump flap and place a bowl or shallow container beneath it. A blocked machine can contain a large amount of water; water from a recent hot wash can burn.

    Pull open the drain-pump access flap at the lower front of the washer.
  2. 2

    Drain gradually

    Loosen both filters only far enough for water to flow. Do not remove them yet. Whenever the container fills, tighten the filters, empty the container and continue. Only remove the filters fully after water has stopped flowing.

    Loosen the two drain filters gradually so water flows into a collecting container; do not remove the filters yet.
    After water has stopped flowing, fully unscrew and withdraw both drain filters.
  3. 3

    Clear the filters and pump

    Clean both filters thoroughly. Check that the pump impellers turn easily. Remove foreign objects such as buttons or coins and clean the filter housing.

    With both filters removed, check the left and right pump impellers for easy movement and remove foreign objects.
  4. 4

    Refit both filters

    Return each filter to its correct left or right position and screw both firmly into their housings. Close the pump flap before using the washer.

    Return the two filters to their correct left and right positions and screw them firmly into the housings.

What you need

  • Bowl or shallow container

Keep in mind

  • Hot wash water can cause burns: drain carefully.
  • Both filters must be correctly refitted and tightened to prevent leaks.

Clear greasy buildup

When grease balls appear on laundry

For grey, elastic grease balls left on washed laundry after heavily oily or creamy items.

  1. 1

    Clean before the next load

    Run a 60°C wash programme with liquid detergent and no laundry.

  2. 2

    Adjust future dosing

    For similarly greasy laundry, use more detergent or a liquid detergent, following the detergent dose instructions.

What you need

  • Liquid laundry detergent