Troubleshooting
Choose what you notice. These are the issues covered by your appliance guide.
Water-tank warning
Possible causes
Tank empty or not fitted
Grounds-container warning
Possible causes
Container full or counter not reset
Alarm light stays on
Possible causes
Container, tray or door not correctly fitted
Refit the grounds container and drip tray correctly. Remove the water tank and make sure the service door is closed.
Alarm light flashes
Possible causes
Brew group not fitted or blocked
Alarm is on and start flashes
Possible causes
Air is trapped
Contact Philips support for LatteGo-specific help. The retained air-release instructions specify the classic milk frother; do not improvise that procedure. Contact support
Drink lights turn on and off in sequence
Possible causes
Machine heating or releasing air
Wait until all drink lights stay on.
AquaClean flashes orange
Possible causes
Filter needs installation or replacement
Calc / Clean flashes slowly
Possible causes
Descaling is needed
All warning lights flash
Possible causes
Reset and cooling may be needed
Stop making drinks and consult Philips support or the retained manual for the complete reset sequence, filter and blockage checks. If the lights continue flashing after the prescribed cooling period, contact support. Contact support
Care guides
Rinse after interrupted descaling
After an interrupted descaling cycle
Rinse after interrupted descaling
After an interrupted descaling cycle
- 1
Rinse before making drinks
Empty and thoroughly rinse the tank. Fill with fresh water to Calc / Clean and switch on; let the automatic rinse finish. Before making drinks, remove the milk accessory. Select hot water and press start/stop; repeat dispensing until half a tank has run through. Then brew 2 cups without adding coffee. For each cup, select a single coffee drink, hold aroma strength for 3 seconds to select pre-ground coffee, and press start/stop. Select pre-ground mode again for the next cup. The machine will need another complete descaling cycle as soon as possible.
What you need
- Collecting container